RETURN & EXCHANGE
Due to the nature of products sold and for hygiene reasons, we only accept returns for defective/incorrect items as well as size exchanges.
SIZE EXCHANGE | DEFECTIVE OR INCORRECT ITEMS |
Unhappy with a size you ordered? No worries, we're happy to help with a size exchange! | Received a defective item or something you didn't order? Let us know, we'll take care of it for you. |
Return shipping costs | |
Borne by customer (for fees, see table below) | Borne by us |
Terms & conditions | |
Request must be made within 7 days of receiving your order. | |
For size exchange, items must be:
Measurements are stated in the sizing chart found in each product page. All products are true to size, unless otherwise stated. | What would NOT be considered as defective item(s)? 01 Colour discrepancy: please allow up to 20% colour variation of the actual product from our product images - it may appear lighter/darker due to devices' display screen resolution, lighting, filters & colour grading. |
Things to note | |
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Sale items | |
Final sale items are ineligible for exchanges and non-refundable. This includes items bought using a discount/promo code. |
REDELIVERY FEES*
For domestic exchange,
we'll arrange for a courier to pick up the return parcel from you. Two-way shipping fees as follows:
Region | Two-way shipping fees |
WM | RM12 |
EM | RM30 |
For overseas exchange,
please return the parcel using a trackable courier of your choice. Redelivery fees as follows:
Country | Redelivery fee |
Singapore | RM24/SGD8 |
Taiwan | RM40/NTD270 |
Hongkong | RM70/HKD130 |
*Redelivery fee could be waived if a new order is placed and exchange item(s) can be shipped out together.
HOW TO RETURN?
Please write to us at return@camelliawear.com within 7 days of receiving your order to expedite your return request. Do note that any request made after the 7-days time frame will not be accepted. | ||
Step 01 | In your email, do include: 01 The reason for return 02 Your order number 03 Detailed description and supporting images of defective/incorrect item(s), if any | |
Upon processing your request, we'll provide you with the return instructions | ||
Step 02 | Make sure the items are in unworn, unwashed and unaltered conditions, with tags intact & in original packaging | |
Step 03 | Pack the items in a poly mailer and seal it securely. | |
Step 04 | For domestic return: Write the details provided on the parcel with a permanent marker ensure that they are visible. | For overseas return: Return the parcel with a courier of your choice and update us the tracking number. |
Once we've received the parcel, it takes 1-3 working days to process the return, you'll receive an email update along with a tracking number once a redelivery is arranged. |