RETURN & EXCHANGE
Due to the nature of products sold and for hygiene reasons, we only accept returns for defective/incorrect items as well as size exchanges.
SIZE EXCHANGE |
DEFECTIVE OR INCORRECT ITEMS |
Unhappy with a size you ordered? No worries, we're happy to help with a size exchange! | Received a defective item or something you didn't order? Let us know, we'll take care of it for you. |
Return shipping costs | |
Borne by customer (for fees, see table below) | Borne by us |
Terms & conditions | |
Request must be made within 7 days of receiving your order. | |
For size exchange, items must be:
Measurements are stated in the sizing chart found in each product page. All products are true to size, unless otherwise stated.
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What would NOT be considered as defective item(s)?
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Things to note
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Sale items
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Final sale items are ineligible for exchanges and non-refundable. This includes items bought using a discount/promo code. |
REDELIVERY FEES*
For domestic exchange,
please return the parcel using a trackable courier of your choice. Redelivery fees are as follows:
Region | Redelivery fee |
WM | RM6 |
EM | RM13 |
For overseas exchange,
please return the parcel using a trackable courier of your choice. Redelivery fees are as follows:
Country | Redelivery fee |
Singapore | RM28/SGD10 |
Taiwan | RM40/NTD270 |
Hongkong | RM70/HKD130 |
*Redelivery fee could be waived if a new order is placed and exchange item(s) can be shipped out together.
HOW TO RETURN?
Please write to us at return@camelliawear.com within 7 days of receiving your order to expedite your return request. Do note that any request made after the 7-days time frame will not be accepted.
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Step 01 |
In your email, do include: 01 The reason for return 02 Your order number 03 Detailed description and supporting images of defective/incorrect item(s), if any | |
Upon processing your request, we'll provide you with the return instructions | ||
Step 02 | Make sure the items are in unworn, unwashed and unaltered conditions, with tags intact & in original packaging | |
Step 03 | Pack the items in a poly mailer and seal it securely. | |
Step 04 | Return the parcel with a courier of your choice and update us the tracking number. | |
Once we've received the parcel, it takes 1-3 working days to process the return, you'll receive an email update along with a tracking number once a redelivery is arranged. |